Evtech Research Group
Refund and Downpayment Policy
Last updated:
Downpayments after work starts
All downpayments are non-refundable once payment has been received and the project, service, consultation, development work, procurement process, or other agreed work has commenced, subject to mandatory rights under applicable law.
The downpayment may be allocated to project preparation, research, planning, engineering and development work, consultation, administrative processing, procurement activities, reservation of company resources, and professional working hours dedicated to the client’s project.
Cancellation, discontinuation or postponement
If the client decides to cancel, discontinue, abandon, or indefinitely postpone the project after work has commenced, the downpayment will not be refunded, except where applicable law requires otherwise.
Any materials, components, equipment, software subscriptions, third-party services, transportation expenses, outsourced services, or other project-specific expenses already purchased, ordered, reserved, or committed on behalf of the client may also remain chargeable to the client, subject to the agreed scope, authorized commitments and applicable law. We will explain the relevant charges and commitments when reviewing a cancellation.
Before work starts
The non-refundable rule above applies only once payment has been received and agreed work has commenced. A cancellation before commencement will be assessed against the written agreement, any authorized commitments and applicable law; payment alone does not establish that work has begun. Ask for written confirmation of the start date, scope and payment schedule before paying.
Legal rights and exceptional circumstances
Any refund request will be considered where required by applicable law or where Evtech Research Group determines that a refund is appropriate under exceptional circumstances. This policy does not remove statutory rights to repair, replacement, refund or other remedies for defective, misrepresented or undelivered goods or services, where applicable. A remedy required by law is not subject to our discretion.
How to request a review
Email [email protected] with your project or invoice reference, payment date, the amount concerned and the reason for your request. Provide only necessary supporting information; do not send full card or banking credentials. We will review the agreement, work performed and committed costs, and communicate the outcome and any refund arrangements. Contact us through our contact page to follow up or raise a concern.
Read our Terms and Conditions for project agreements, payment and changes.